Our Core Values

Team

We embrace the diversity of our team and individual perspectives in working together to meet challenges, and achieve our common goals and objectives through mutual respect and open communication.

Team
Team
Team

Our Employees

We create an environment where our staff can achieve their personal and career goals through competitive salaries and benefits and opportunities for promotion. We recognize that our staff is our greatest asset and we value the contribution of each member of our team.

Our Employees
Our Employees
Our Employees

Our Customers

We are dedicated to service and to always try to exceed customer expectations.  We remind our staff that their welcome, warmth, kindness, fun, generosity and hospitality make a difference to our customers’ experience.

Our Customers
Our Customers
Our Customers

Our Community

We are committed to preserving and protecting the environment and supporting businesses where we do business. We strive to highlight our local culture, history and geographical setting thereby emphasizing our unique environment and our dedication and loyalty to our community. We value our integrity and employ only the highest standard of conduct in all our actions, honouring both moral and ethical standards.

Our Community
Our Community
Our Community

In Business

As creative leaders our vision for the future is ever evolving, we strive for continuous improvement and innovation. As pioneers and trendsetters, we embrace research and change. We recognise that customer loyalty is a key driver of our business; we therefore work tirelessly to foster and nurture our relationships and partnerships. It is our view that respect and trust are integral in all or our relationships and partnerships. We are committed to the financial success and financial independence of each property and of our company.

In Business
In Business
In Business

Our Environmental Responsibility

We recognize our environmental responsibilities and the impact of our practices, acts and omissions. We comply with local bylaws regarding the environment e.g. waste disposal of electrical appliances and monitoring noise levels to ensure compliance with the environmental conditions of licences. We are committed as far as reasonably practicable to ensure environmentally friendly practices to include the following:

 

Recycling

We compost all our waste food through an efficient system that turns biodegradable waste into peat free environmentally friendly compost which in turn is then used in our gardens. All glass and cardboard is recycled.

 

Energy

All our properties almost exclusively use energy saving bulbs and we use timing and motion sensors in areas that are unoccupied for certain periods. Our external lighting and heating systems are timed to ensure minimal wastage of fuel. When updating equipment we ensure that replacements are the best option for the environment such as A rated equipment.  We encourage the use of public transport and our shuttle bus to minimise carbon emissions. We encourage walking and cycling where possible and support and sponsor various schemes such as the Ring of Kerry Charity Cycle and Walk Into The Light.

 

Materials

We have an environmental purchasing policy and avoid excess packaging where best possible through bulk buying and using refillable vatts.  This also includes choosing local suppliers where possible and suppliers that have the same values in relation to the environment as we do. We comply with a strict policy in relation to chemicals and are eco friendly and biodegradable where possible, including non-hazardous chemicals for the user. We encourage the use of ezines, email and the internet among our customers and colleagues to minimise paper usage.

 

Education

We educate our guests through engagement and our employees through training, awareness, monitoring, instruction and supervision. We are a green hospitality award member, a programme that recognises businesses that make an effort to take care of our environment.

 

Our Social Responsibility

For sixty years, The Gleneagle Group has been deeply rooted in the local community, by providing employment, but also by supporting charities and deserving causes – from sporting clubs to cultural groups, from social inclusion initiatives to charity concerts.

List of Beneficiaries in 2018:

Major Beneficiary

The Gleneagle Concert Band and School of Music

 

Other Beneficiaries

Killarney Cycling Club

Irish Pool Association

St John of God

St Joseph’s Home

St Johns Parish, Tralee

Friends of St Lukes

Hand in Hand

Kerry Association in Dublin

Anam Cara

Martin Family Trust

Down Syndrome Ireland

Injured Jockeys Fund

Blessed Sacrament Chapel

Killarney Scouts

Suicide Awareness

Active Retired Association

Glenflesk Parish

Oncology Unit Tralee

Big Issue

Muckross Defibrillator Fund

St Benedicts Priory

Hope Foundation

St Brigids

CUH Charity

Coolick N.S.

Oiche Chiarrai

Louise Lynch Fundraising

Ian O’Connell Trust

MDI

Our Environmental Responsibility
Our Environmental Responsibility
Our Environmental Responsibility